In my last post I talked about the problems I had at Chipotle Mexican Grill along with the inability to access their Flash based website. I just wanted to post an update and exemplify great customer service.
I contacted Chipotle restaurants through their online comment form and explained the problems that I had experienced. Their representative, Joe Stupp, wrote me back within a few hours and offered to address each issue that I had. Joe explained that I was overcharged and offered me a coupon for additional items at no charge. He said he would contact the local store and update them on product pricing. He also explained that they will be redesigning their website soon, which will make navigation and alternate browser access much easier.
Bottom Line: Joe is a nice guy who actually cares about his customers.
With this type of customer service, I’ll be an even stronger Chipotle evangelist in the future.