It’s Friday and I would like to give a shout out about great customer service and give you a chance to relate your customer service stories in the comments.
My wife and I moved to North County San Diego about a year ago. In the process we had to find new restaurants, stores, and other businesses. It’s always hard to give up the great experiences you had in your last location. You just hope to find something similar in the new.
One Saturday my wife and I headed out to the town of Vista to look for breakfast and I looked up local restaurants on Yelp. Yelp is a popular web site where people leave reviews of restaurants and other local businesses. A few good ones popped up, but one stood out with great five star reviews so we decided to head on over to discover the Sunrise Café.
We were seated quickly, and a waitress named Deanna came by to take our order. She asked if it was our first time at the restaurant. We nodded yes, so she sat down at our booth and went through the menu items with us. She talked about how they make things from scratch in the kitchen, and gave us a run through of popular breakfast and lunch items. She made everything sound so good.
We ordered breakfast and were amazed at the quick service and the delicious food. My San Franciscan Scramble was amazing! The portions were large and we ended up taking half of it home. It was a great experience because Deanna had added a personal touch.
A few months later, I joined a men’s group from church, and we decided to meet weekly at the Sunrise on Thursday mornings. Our waitress turned out to be Deanna, and over the weeks and months since we have been meeting has become a great friend and provides customer service that you just can’t find anywhere else.
Deanna knows us all by name, what we like to order, and always keeps the coffee filled and brings out the food piping hot. She always has a smile and keeps us updated on new menu items and specials.
While the owners of the Sunrise, Bobby and Lori Jones, have done a great job creating a country style atmosphere and great food, Deanna has added a personal touch that makes this a place we all look forward to coming back to each week.
If you are ever in Vista, California be sure to stop in to the Sunrise Café for breakfast or Lunch. You won’t be disappointed!
Question: What are your great customer service stories?