Listening

Simple Pleasures

I’ve spent some time over the past week on vacation in Santa Barbara County. The weather has been wonderful, with […]

Rosa Say over at Talking Story has a great post about customer service today. She talks about her experiences trying

Arnold put the phone back on the hook. The deal was almost complete and all of the manufacturing details had

Over the past two weeks listening has been a major topic on this site. In writing on this subject I