In my previous post I talked about "Peer Production" and the synergy that can be derived from working with a group of your peers. As I thought about the topic I ran into some interesting conversations …
Peer Production
I found an interesting article on "Peer Production" by Ziv Navoth over on "Change This" today. The article talks about the incredible power and intelligence of collaborating together with your peers …
The Room
It was a chilly Monday morning. We were running late, but my wife Joyce was in no hurry to get to our destination. She fumbled with her purse and I could see a small tear running down her face. She …
Simple Pleasures
I've spent some time over the past week on vacation in Santa Barbara County. The weather has been wonderful, with clear skies and temperatures in the seventies. The definition of success came to me …
Customer Service Agony
Rosa Say over at Talking Story has a great post about customer service today. She talks about her experiences trying to check in to a Hotel Room she booked in advance in Prescott Arizona. As the …
Understanding People: Customer Evangelists
Who are our customers? This is a common question among business people and a very valuable one. The answer to this can help us design a marketing strategy that is truly based on "understanding …
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